Terms of Use

Terms of Use – SBL Support Hub

The SBL Support Hub is operated by Limbrick Consultancy LLP and is designed to support school business professionals by helping them navigate issues, clarify next steps, and identify appropriate routes to support.

By using the SBL Support Hub website or contacting the service, you agree to these Terms of Use.

1. Purpose of the service

The SBL Support Hub exists to provide a supportive, professional point of contact for school business leaders and related professionals. The service focuses on:

• listening to concerns and enquiries;
• helping clarify the nature of an issue;
• providing reassurance and perspective;
• signposting appropriate routes of support.

The Hub is intended to help users make informed decisions, not to replace professional judgement or organisational responsibility.

2. How the service works

The SBL Support Hub operates through a staged approach:

• Initial contact and triage – enquiries are received and routed appropriately;
• First response – a responder acknowledges the enquiry, asks clarifying questions, and outlines possible next steps;
• Further support – where appropriate, users may be signposted to specialist or ongoing support.

Not all enquiries will progress beyond the initial stages, and the Hub does not guarantee a particular outcome.

3. What the SBL Support Hub does not provide

The SBL Support Hub does not:

• act as a statutory officer or decision-maker for any organisation;
• take responsibility for operational, financial, legal, HR, safeguarding, or governance decisions;
• provide regulated legal, financial, or HR advice;
• act on behalf of a school, trust, or other organisation.

4. Specialist and third-party support

Some issues require specialist or sustained support beyond the role of the SBL Support Hub. Where this is the case, we may suggest or introduce you to an appropriate individual or organisation.

Any such support is provided independently by that individual or organisation, acting in their own professional capacity. The SBL Support Hub does not commission, manage, supervise, or oversee work undertaken by third parties.

Where Limbrick Consultancy LLP provides support beyond the Hub, it does so as a separate professional service and not as part of the SBL Support Hub itself.

5. Your responsibilities

By using the SBL Support Hub, you agree to:

• provide information that is accurate and complete to the best of your knowledge;
• use the service in a professional and respectful manner;
• recognise that responsibility for decisions and actions remains with you and your organisation;
• seek appropriate specialist or statutory advice where required.

6. Use of guidance and reliance

Information and guidance provided through the SBL Support Hub is offered in good faith, based on experience and professional judgement. It is intended to support reflection and decision-making, not to be relied upon as definitive or exhaustive advice.

You remain responsible for how you apply any guidance in your own organisational context.

7. Liability

To the extent permitted by law, Limbrick Consultancy LLP is not responsible for loss or damage arising from decisions taken by you or your organisation following use of the SBL Support Hub, or from services provided by third parties following an introduction or signposting.

Nothing in these Terms of Use limits or excludes liability where it would be unlawful to do so.

8. Availability of the service

We aim to operate the SBL Support Hub reliably and responsively, but do not guarantee availability or response times. The service may be modified, suspended, or withdrawn at any time.

9. Changes to these terms

We may update these Terms of Use from time to time. The latest version will always be available on this website. Continued use of the service after changes are made constitutes acceptance of the updated terms.

10. Contact

If you have questions about these Terms of Use or the SBL Support Hub more generally, please contact us.